Returns, exchange and buyback
Returns, lifetime exchange and buyback at the day's rate.
Draft: parts of this policy are placeholders until the shop confirms its terms. Questions? Ask us.
Returns
[PENDING: return window (for example 7 days), condition requirements, how refunds are calculated and paid, and which pieces can't be returned (for example customised or made-to-order pieces).]
Lifetime exchange
Jewellery bought from us can be exchanged at the rate of the day of exchange. [PENDING: any deduction on exchange, and whether making charges are refunded.]
Buyback
We buy back jewellery at the rate of the day after testing. [PENDING: buyback deduction and how payment is made.]
Old gold from elsewhere
We test old gold on an XRF machine in front of you and value it at the day's rate, less melting loss (currently estimated at about 2%). The exact figure is confirmed after testing.