Help
Questions, answered.
Can't find yours? Ask us and we'll get back to you.
Purity and hallmark
Is all your gold hallmarked?
Yes. Every gold piece we sell is BIS hallmarked and carries a six-digit HUID, shown on the product page and printed on your bill.
How do I check a hallmark?
Install the BIS CARE app, tap Verify HUID and enter the six characters engraved on the piece. Our hallmark page walks you through it.
What purity is your silver?
Silver jewellery is 925 sterling and coins and idols are 999, as marked on each product.
Price
How is the price calculated?
Net weight × today's rate for that purity, plus making charges, plus any stone charges, plus 3% GST. Every product page shows this breakup.
Why did the price change since yesterday?
Because the gold or silver rate changed. Prices on this site follow the day's rate, so the same piece can cost a little more or less on different days.
Is the price locked when I pay?
Yes. When you start checkout we lock the price for 15 minutes. If the lock runs out, we show you the new total before you pay.
Shipping
Is shipping safe?
Every order ships fully insured in tamper-evident packaging, free of charge. Once it ships, you can follow it on the track order page.
How long does delivery take?
Enter your pincode on any product page for an estimate. Pieces marked made to order take longer because our karigars make them for you.
Do you ship outside India?
Right now we ship within India only. For family abroad, ship to an Indian address, or message us on WhatsApp to talk about options.
Can I pick up from the store?
Yes. Choose store pickup at checkout. It's free and usually ready within 24 hours.
Returns, exchange and buyback
Can I return a piece?
Please see our returns policy for the current terms, including which pieces can be returned and how.
Can I exchange old gold?
Yes. We test it on an XRF machine in front of you and value it at the day's rate. Use the old gold calculator for an estimate.
Do you buy back jewellery you sold?
Yes, at the day's rate. The exact terms are on the returns and buyback policy page.
Sizing
How do I find my ring or bangle size?
Each ring and bangle page has a size guide. Measure a piece that already fits you, or ask us on WhatsApp before you order.
Payment and EMI
How can I pay?
UPI, debit and credit cards, and netbanking, through Razorpay's secure payment window. We never see your card details.
Do you offer EMI?
EMI options from banks and card issuers appear in the payment window when your card or bank supports them.
Do you offer cash on delivery?
No. Because of the value of jewellery, we don't offer cash on delivery.
Why do you ask for PAN?
For purchases of ₹2,00,000 or more, the law requires us to collect the buyer's PAN. It's printed on your invoice.